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INDUSTRY NEWS
Saint-Gobain completed the acquisition of siding manufacturer/distributor Kaycan.
The purchase makes Saint-Gobain the top siding player in Canada and enlarges its offerings in the U.S. beyond vinyl to now include aluminum and engineered wood.
As part of the deal, Saint-Gobain will sell off Kaycan’s small US distribution business, expected in the third quarter of 2022.
Kaycan joins Saint-Gobain’s North American construction business, within the Americas Region.
Spahn & Rose Lumber Co. has agreed to acquire 75-year-old Still Lumber, Conyers, Ga.
“Still Lumber is a natural fit with Spahn & Rose,” said Dave Davis, Spahn & Rose CEO. “Like Spahn & Rose, Still Lumber has a long history of providing quality, expert service to contractor and homeowner customers.”
Still will complement Metro Building Products, Marietta, Ga., which Spahn & Rose purchased last year. Based in Dubuque, Ia., Spahn & Rose also owns 22 other locations in Iowa, Illinois and Wisconsin.
The worldwide green building materials market should nearly double over the next five years, reaching $523.7 billion by 2027, according to recent analysis by Future Market Insights, Inc. The climb would represent 11.06% annual growth from 2021’s $280.5 billion—a rate expected to continue through 2032.
Insulation is forecast to be the fastest-growing application, rising at a pace of 11.7% over the period due to its excellent energy efficiency and increased emphasis on installing interior insulation solutions.
North America owns a significant green building material market share, with growth substantially driven by strict rules on the use of environmentally friendly products in the construction sector.
Exposed to extreme climate conditions and government initiatives, the Asia Pacific and Latin America are also seeing increased demand for green building materials.
US LBM has acquired Deco Truss, primarily a manufacturer and supplier of structural roof and floor trusses to customers in South Florida and the Caribbean.
Founded in 1983, Deco Truss serves framing and building contractors for residential, multi-family and commercial projects. In addition to manufacturing all types of truss systems, Deco Truss also provides lumber, decking and roofing materials, rebar, millwork and doors, fencing supplies, tools, hardware and more to customers.
Deco Truss operates an 8.5-acre manufacturing plant and retail location in Miami and will operate as a unit of US LBM’s Raymond Building Supply, which has locations across South Florida, including a truss plant in North Fort Myers.
“US LBM is the best partner for Deco Truss to continue to grow and provide more value for customers and employees alike,” said Mario R. Espiñeira, Jr., who will continue to lead Deco Truss’s day-to-day operations.
Westlake Ace Hardware has signed a lease agreement to open a new store in Pleasant Hill, Ca., at the former site of Bill’s Ace Hardware. It will be Westlake’s 13th location in California.
Renovations to the space will begin in late this summer, with a tentative soft opening in late October. The store will feature more than 12,000 sq. ft. of retail space.
“We are excited to show our new customers in Pleasant Hill how we live the Ace Helpful Promise every day through reliable service, helpful advice, and the products they need to get their projects done right,” said Joe Jeffries, president and CEO of Westlake Ace Hardware. “Pleasant Hill is a strong community, and we look forward to becoming part of it as a friend, a trusted neighbor, and an employer.”
In addition to offering such services as key cutting and automotive key fob replacement, a propane tank exchange, knife sharpening, Ace Hardware of Pleasant Hill will sell lawn and garden supplies, fasteners, tools, plumbing and electrical supplies.
It will also feature several specialty departments and store-within-a-store concepts, selling such brands as Milwaukee, DeWalt and Craftsman power tools; Benjamin Moore and Magnolia Home by Joanna Gaines paints; Stihl, Ego and Milwaukee outdoor power equipment; Weber, Traeger and Big Green Egg grills and accessories; Scotts lawn care products; Solo Stove firepits; Yeti coolers and accessories; and live plants and outdoor living supplies.
Building Industry Partners has launched a new lumber and building materials platform, West Coast Lumber, now operating four locations throughout Southern and Central California.
The company’s Agoura Hills and Camarillo locations were established through the January 2022 acquisition of 45-year-old Roadside Lumber & Hardware.
West Coast Lumber then opened two new LBM facilities, one in Bakersfield and the other in San Diego to expand its ability to serve Southern and Central California. West Coast Lumber plans to eventually expand its product offering with truss, millwork, and other value-added component capabilities.
Matt Ogden, founder and managing partner of BIP, said, “We have assembled world-class regional and cross-sectoral business leaders around the organization to help us deliver value to current and future customers and become the employer-of-choice for the best and brightest in Southern California LBM.”
Joe Lawrence, CEO of West Coast Lumber, draws on over 35 years of experience in the California LBM industry to lead the platform. He most recently served as senior VP for the Southwest Region with Builders FirstSource and was previously president of Dixieline Lumber. Jim Stockman, president of West Coast Lumber, previously partnered with BIP on the firm’s creation of Homewood Holdings, and its rapid growth and successful exit to American Construction Source in 2020.
They are joined in senior management by Erich Kepner, CFO; Bill Shadden, VP supply; Carlos Gonzalez, VP sales-Inland Empire, Orange & San Diego counties; Bob Erskin, VP sales-Kern, Ventura & Los Angeles counties; and Claudia Gonzalez, HR director.
BIP operating partners Tony Ciampaglio, Peter Stroble, and Lonnie Schield will serve on West Coast’s board, and Maged Diab will serve as board chair. Diab previously served as president of MiTek USA.
Viewrail, Goshen, In., has agreed to acquire stairway manufacturer Simmons Stairways, San Jose, Ca.
Trent Jacobs, Viewrail’s director of California business development, will run the company until the end of the year, at which time all new business will transfer to Viewrail.
Len Morris, CEO of Viewrail, called the acquisition “a fantastic opportunity to bring Viewrail’s design ability and manufacturing power to the California region.”
“It seemed like a good fit,” said Howard Simmons, current owner of Simmons Stairways, Inc. “Viewrail has the product and technology, and I am in a great market with years of experience on the West Coast.”
Morris added, “This will help us tremendously as we work towards having a local presence in regions all over the country, so that our lead times and installation options are universal to every customer’s experience.”
Citing insufficient timber supply, Neiman Enterprises has cut back hours at both of its Black Hills sawmills—eliminating a shift in Hulett, Wy., and trimming hours in Spearfish, S.D.
Neiman president Jim Neiman said, “While we may not agree with the reduction in timber harvest that led to these curtailments, we are committed to our partnerships with all stakeholders, including the local, regional and national levels of the U.S. Forest Service, and will continue to work side-by-side with them to maintain the health of the Black Hills National Forest.”
The company continues to seek enthusiastic partnerships with policymakers and public land managers to accomplish long-term forest health solutions that engage the industry, minimize community hazards, and support the multiple-use goals of the Black Hills National Forests.
A newly-formed Mass Timber subsidiary of Western Forest Products, Vancouver, B.C., has agreed to buy certain assets of glulam manufacturer Calvert Co., Vancouver, Wa., for $12 million, including $2.5 million in inventory.
Calvert is one of the oldest glulam manufacturers in the U.S. with more than 60 years of experience producing high quality glulam beams in multiple species for industrial, commercial and residential projects around the world. Calvert has manufacturing plants in Washougal and Vancouver, Wa., with a combined annual glulam capacity of 35 million bd. ft. on a two-shift basis. Its operations employ approximately 60 employees and produced 13 million bd. ft. of glulam in 2021 on a single shift.
“We are excited to welcome Calvert’s employees to Western. This acquisition will help position Western to capitalize on the growing North American Mass Timber building market and is consistent with our strategy of moving up the product value chain and growing our portfolio of value added products,” said Don Demens, Western’s president and CEO. “We look forward to working with Calvert’s owner, Doug Calvert, who will be remaining with Western following the closing of the transaction in a consulting capacity.”
The deal is expected to close in the third quarter of 2022. As part of the transaction, Western has created a new engineered wood subsidiary, which will remain focused on further growth opportunities throughout the entire Mass Timber value chain.
McCoy’s Building Supply has agreed to sell its four stores in Mississippi and Arkansas to Central Network Retail Group (CNRG).
CNRG is a multi-format, multi-brand retailer currently operating 140 hardware stores, home centers, and lumberyards in 16 states, including locations in both Mississippi and Arkansas. The McCoy’s locations—in Greenville, Vicksburg and Laurel, Ms., and Searcy, Ar.—will be operated by CNRG under the brand Home Hardware Center.
McCoy’s president and CEO Meagan McCoy Jones explained, “We have learned in recent years the importance of managing our own distribution for core products, and we have made big investments in growing our distribution capabilities to serve as many stores as possible. These four stores are outside the reach of our distribution network, and as we plan our growth, Mississippi and Arkansas are not in our target geography.”
Separately, McCoy’s announced it will be forced to close its Corsicana, Tx., location due to an expansion of a highway project by the Texas Department of Transportation. The Corsicana market will continue to be served by surrounding McCoy’s locations.
After deal closes on Aug. 2, McCoy’s will operate 85 stores, three distribution centers, and two millwork plants in three states.
US LBM has reached a definitive agreement to acquire Foxworth-Galbraith Lumber Co., Plano, Tx.
Founded in 1901 by W.L. Foxworth and H.W. Galbraith, the chain today operates 28 locations across Arizona, Colorado, New Mexico, and Texas under the Foxworth-Galbraith banner and two locations in Oklahoma under the Forest Lumber brand. Its primary customers are pro builders, commercial contractors and homeowners, which Fox-Gal serves from its building materials yards, distribution centers, home centers and manufacturing locations, which are focused primarily on floor and roof trusses and structural beams.
Upon completion of the acquisition this fall, US LBM will operate 80 locations in Texas, 13 in Arizona, nine in New Mexico, five in Colorado, and four in Oklahoma.
“US LBM shares Foxworth-Galbraith’s principles of service, integrity and providing solutions for customers and a great place to work for our people,” said Fox-Gal CEO/president Jack Foxworth. “We’re excited for the many new opportunities this partnership will create for our employees and customers.”
“Over the past 120 years, the Foxworth and Galbraith families and generations of associates have built one of the most widely respected and successful building materials distributors in the industry, and we are proud that they will be joining US LBM,” said US LBM president and CEO L.T. Gibson. “The addition of Foxworth-Galbraith augments our already robust network in the Southwest, expands US LBM’s reach and reinforces our strong position in several key housing markets, including the growing Dallas-Fort Worth and Phoenix metro areas.”
US LBM’s existing locations in the Southwest go to market under multiple locally recognized brand names, including R&K Building Supply, Higginbotham Brothers, Parker’s Building Supply, and J.P. Hart Lumber and Components.
Growing redwoods for the future was the original tagline for Big Creek Lumber and now 76 years later, they are excited to also be growing their lumberyard locations with the addition of a sixth retail lumber and Ace hardware store. Big Creek Lumber is in the process of acquiring O’Connor Lumber in Vallejo, Ca., and the name will be changed to Big Creek Lumber when the sale is finalized.
The store will remain open with the same products and staff. “Big Creek Lumber is pleased to have found a great fit with O’Connor Lumber. We like that it is a turn-key, well-run yard with a knowledgeable team that we can grow into the future. We plan to keep most things the same and are excited to also offer a full-service lumberyard with more lumber selection and a larger inventory,” said Kevin Dussault, retail divisional manager at Big Creek Lumber.
Big Creek’s leadership team is eager to carry on the traditions set by Joe and Rose Pierre and their family for the last three generations. “Rose and I really enjoy working with Big Creek and their staff. We are so grateful that our employees are being given the opportunity to work for Big Creek,” said Joe Pierre, the current owner of O’Connor Lumber.
Big Creek Lumber was founded in 1946, remains locally and family owned, and is currently led by the third generation of the McCrary family in the business. Both Big Creek and O’Connor are trusted and respected local companies and look forward to having the two business merge, prosper, and grow locally. “Big Creek would like to welcome the O’Connor employees to our team and congratulate the Pierre family on their retirement. We’re really excited about the opportunity to complement our operations with another really well-managed facility. It also is well-located to expand our market area,” shared Ellen McCrary Rinde, Vice President of HR and part of Big Creek’s ownership group.
As a part of the transition, Big Creek will roll out some customer service initiatives including offering customer credit accounts, an expanded delivery zone and a larger assortment of lumber and building materials. All O’Connor Lumber employees are encouraged to stay on the team as it transitions to Big Creek Lumber.
A grand opening will be scheduled for the fall. Big Creek Lumber is looking forward to continuing to provide quality lumber and hardware while ensuring that the success of Big Creek’s customers will remain their highest priority.
The global power tool market size—estimated to be $34.3 billion in 2021—is projected to grow 5.7% annually, reaching $45.2 billion by 2026, according to a recent forecast by MarketsandMarkets.
The hottest products? Cordless electric tools, drilling and fastening tools, and those intended for pro users.
Tops by Power: Electric Tools
Based on mode of operation, the electric segment held the largest share of the power tools market in 2020 and is expected to continue making gains through 2026. The growth of electric tools will be fueled by innovations in battery technology and the growing adoption of cordless tools among industrial and residential users.
Currently, most manufacturers are focusing on producing cordless tools powered by lithium-ion (Li-Ion) batteries. Stanley Black & Decker, for example, recently introduced the DeWalt PowerStack 20V MAX—stacked Li-Ion pouch cell batteries for the construction industry. They are said to provide 50% more power from a battery that’s 25% more compact and 15% lighter.
“Our groundbreaking dependable lithium-ion battery pack represents a new threshold of cordless power tool performance, helping to further realize the full potential of the cordless jobsite of the future,” said Jaime Ramirez, executive vice president and president of Global Tools & Storage for Stanley Black & Decker.
Soon after, Flex Power Tools unveiled its own stacked battery technology, which had been in the works for five years.
A common thread has been manufacturers rolling out comprehensive cordless platforms—entire suites of tools that can be powered by the same batteries and chargers. DeWalt has its MAX and FlexVolt systems, Makita the XGT, Hilti the new Nuron platform, Bosch Profactor, Metabo MultiVolt, Milwaukee RedLithium. Their promotions and marketing slogans (Makita, “One System;” Bosch, “High Power, One Battery;” Milwaukee, “Everything Fits”) stress the idea of “one system fits all.”
Tops by Type: Drilling and Fastening Tools
By type, drilling and fastening power tools currently hold the largest share of the market and are estimated to retain that lead during the 2020-2026 forecast period, primarily due to their adoption in specific industries. Electric drilling and fastening tools are used by professionals and DIYers, while most pneumatic drilling and fastening tools are used in industrial environments, such as automotive and aerospace manufacturing plants.
Tops by Market: Pro Applications
According to the study, power tools are more often used in industrial/professional applications, and are rising extensively in prominent industries such as construction and automotive. The construction industry accounts for the vast majority of power tool demand, due to professionals heavily relying upon them for all manner of projects and uses.
The resumption of construction activities across the world following the outbreak of the pandemic has led to a surge in demand for power tools. Additionally, the growing industrial expansion, as well as rising repair and maintenance operations, have contributed to the growth of the market.
Tops by Region: Asia Pacific
APAC is expected to hold the largest growth rate of the global market during the forecast period, in great measure due to rising road construction and infrastructure activities, especially in emerging economies such as India, Singapore, China and Japan.
Kodiak Building Partners has agreed to purchase The Miller Lumber Co., Bend and Redmond, Or.
Established in 1911, Miller Lumber is one of the oldest businesses in central Oregon.
As third-generation owners, Charley Miller will remain president of Miller Lumber, his brother Harry Miller will continue as VP, and his sister Connie Marshall will remain the CFO. The men have also elected to become a part of the Kodiak Building Partners ownership group.
Kodiak operates 94 locations in 21 states.
Pacific Woodtech Corp., Burlington, Wa., has acquired Louisiana-Pacific’s Engineered Wood Products division for $210 million.
Set to close in early August, the deal includes LP’s laminated veneer lumber and I-joist manufacturing facilities in Wilmington, N.C.; Red Bluff, Ca.; and Golden, B.C.; associated timber license assets; and the SolidStart brand.
The acquisition comes as PWT expands its North American engineered wood product offerings while maintaining its reputation as an industry leader in unrivaled customer service and dedication to innovation and quality. PWT looked to LP’s premier building solutions when identifying the ideal product mix—one that meets the evolving needs of the current building market and answers the call for more sustainable building products.
“Adding Golden, Wilmington, and Red Bluff to PWT’s existing EWP business will propel the company into new growth,” said president and CEO Jim Enright. “PWT continues to drive positive change at the cutting edge of engineered wood products, and this acquisition will provide a more streamlined and focused resource for the industry.”
PWT has experienced impressive growth since its inception in 1998, a result of its commitment to innovation and its sole focus on engineered wood products for over 20 years. Today, PWT is the only EWP supplier to offer indoor and outdoor whole-home solutions.
“We believe that Pacific Woodtech is well-positioned to invest in and grow the SolidStart brand, and its acquisition of LP’s EWP business marks another important step in LP’s ongoing strategic transformation,” said LP chair and CEO Brad Southern. “We will work with Pacific Woodtech to ensure a smooth transition for our EWP employees, customers, and suppliers.”
LATEST ISSUES
TRENDING PRODUCTS
Trex Co. is expanding its premium Transcend decking line with the introduction of Trex Transcend Lineage, boasting refined aesthetics, trend-forward colors, and enhanced performance features.
The new boards feature an elevated aesthetic with subtle, elegant graining for an unmatched natural appearance. Available in two new color options (Rainier, an airy mountain gray, and Biscayne, a light coastal brown), they are engineered with heat-mitigating technology in the shell to reflect the sun and reportedly keep boards cooler than other composite decking offerings of a similar color.
Boards come in square and grooved profiles, measuring 1”x6”. Square-edge boards come in 16’ and 20’ lengths. Grooved boards come in 12’, 16’ and 20’ lengths.
(800) 289-8739
Unlike metal corner bead products, which tend to crack, chip and dent, LevelLine Outside 90 solutions from CertainTeed are flexible and forgiving with their impact resistant plastic core, joint tape, and formulated surface paper.
Designed to create perfect outside corners in record time, they are available in 8’, 9’, 10’, and 6’10” lengths.
(800) 233-8990
Shur-Line’s new 9” Deck Pad with Detail Edge is faster than a roller, smoother than a brush.
A detail-curved edge is perfect for in between deck and fence boards. Its tear-resistant foam pad helps prevent ripping due to screws, nails or rough wood. Refill pads fit most handles. The tool can be used with all paints, stains, polyurethane and other hardwood floor or deck coatings without linting.
(800) 253-7856
New QuietBoard panels from MP Global Products can be installed beneath floors to inhibit the transfer of noise. They also add insulating value, increasing energy efficiency while helping keep rooms at a comfortable temperature at a lower cost.
The 6mm-thick fiberboard panels are easily cut with a utility knife. Manufactured with 100% recycled fiber, they are half the weight of traditional wood products. The 1/4”-thick panels are available in 2’x3’ or 4’x6’ sizes.
QuietBoard can be utilized within a flooring assembly as floating, stapled or glue-down.
(888) 474-0510
RIDGID’s new R860721 18V Hybrid Jobsite Fan is 40% more powerful than its predecessor, while delivering airflow at extra-quiet levels.
Being hybrid powered, the fan is great for on-the-go needs, and can run for up to seven hours on the max speed setting using an 18V 6.0Ah MAX Output battery. Its runtime can be extended when plugged into an extension cord.
The fan offers up to 10 different mounting options including a key hole for wall screws, a tripod mount, rebar holes, and the ability to clamp onto 2×4’s or be hung from its handle.
(800) 474-3443
The new RYOBI USB Lithium Screwdriver Kit features a removable battery that is interchangeable among the USB Lithium family of tools.
The tool features a pivoting head, giving users increased accessibility to fasteners during any application. An onboard bit storage conveniently holds one 2” bit or two 1” bits to ensure they don’t get lost. Dual LED worklights create added visibility when working in dimly lit spaces or where extra illumination is needed.
(800) 525-2579
Maze Nails is now distributing the Deliverance Powered Safety Hammer, including the “Mini-Jack Hammer Model MJH-A1,” which reportedly makes driving nails safer, easier and more accurate.
The air tool’s design eliminates the need for skilled nail pounding—since the tool now does the work that previously demanded a strong arm and good hand-eye coordination.
The hammer can fire hundreds of different types of economical, bulk nails, so users are not limited to whatever nails are in their pneumatic tool. Although, at 5 lbs., the tool is lightweight, it’s still able to drive long nails and spikes with ease.
(800) 435-5949
Simpson Strong-Tie has added a new 2” structural wood screw to its expanding line of Outdoor Accents Essentials decorative hardware, joining the existing 3-1/2” and 5-1/2” sizes.
Ideal for use as a decorative structural fastener that can be used with either the line’s Mission or Avant Collection, the new screw can also be used separately to add flair to any outdoor project. It features a black double-barrier coating for corrosion protection across many outdoor applications and a Type-17 point to provide easy installation without the need for pre-drilling.
Its low-profile head provides a clean, concealed appearance, while six-lobe recess ensures easy, secure driving and longer bit life.
The fastener is code listed in IAPMO ER-192 and provides a versatile, high-performance fastening solution and a stylish finish to any DIY wood-to-wood projects as well as 2x, 2x rough and 3x lumber connections using Outdoor Accents hardware.
(800) 999-5099
Bosch Power Tools has three new ProFactor cordless miter saws, providing users with tool options at varying price points to align their budget needs.
At their core are features that increase accuracy, precision and provide a large cut capacity to easily create custom pieces. Biturbo Brushless Technology allows for fast, smooth cutting demonstrating similar power to a corded saw.
The saw’s precisely centered sliding bars create a smooth, easy saw sliding motion while in use. All three models come with an 8.0Ah battery kit and limited lifetime warranty.
BOSCHTOOLS.COM
(877) 267-2499
(601) 869-5050
Simpson Strong-Tie has added a new 2” structural wood screw to its expanding line of Outdoor Accents Essentials decorative hardware, joining the existing 3-1/2” and 5-1/2” sizes.
Ideal for use as a decorative structural fastener that can be used with either the line’s Mission or Avant Collection, the new screw can also be used separately to add flair to any outdoor project. It features a black double-barrier coating for corrosion protection across many outdoor applications and a Type-17 point to provide easy installation without the need for pre-drilling.
Its low-profile head provides a clean, concealed appearance, while six-lobe recess ensures easy, secure driving and longer bit life.
The fastener is code listed in IAPMO ER-192 and provides a versatile, high-performance fastening solution and a stylish finish to any DIY wood-to-wood projects as well as 2x, 2x rough and 3x lumber connections using Outdoor Accents hardware.
(800) 999-5099
Deck2wall Spacer model SWS is now approved for use with SPAX PowerLag Fasteners.
The polypropylene spacers are designed to be installed between a deck and house, allowing water and debris to flow between the ledger and the house, to promote circulation and drying, and prevent rot. The approved screws are available in 5/16” and 3/8” diameter, and have two different head types to choose from, T-Star and Hex drive.
The spacers are included in the updated PowerLag fastening table which, along with an engineering letter, is available at Deck2wall’s website.
(888) 577-2237
Modern Mill’s new ACRE rice hull composite decking encapsulates the luxe look and feel of real wood without compromising on durability or felling a single tree.
It contains no wood or wood fiber; instead, it’s manufactured from upcycled rice hulls, providing warmth, an organic feel underfoot, and natural resistance to water, weather, rot and pests.
ACRE reportedly will not rot, crack or splinter, is easy to machine or thermoform, and is ideal for a wide range of exterior applications.
Decking is available in 5/4×6 square-edge or grooved boards, embossed or sanded smooth, in 8 to 20 ft. lengths. ACRE also comes as sheets, trim boards, siding and millwork.
GAF enhanced its Timberline HDZ shingles with the addition of proprietary time-release algae-fighting technology to offer even greater protection for the roof. The only time-release product of its kind is now standard on many of the shingles offered in GAF’s residential product line, including ridge cap and visible starter strip shingles.
The technology consists of specially-engineered capsules that release copper steadily over time. Capsules are infused with thousands of copper microsites for long-lasting algae-fighting power. The algae resistance is so powerful, GAF offers a 25-year limited warranty against blue-green algae discoloration.
(877) 423-7663
Simpson Strong-Tie’s Quik Stik roof and truss fastening system is designed specifically for use with the Strong-Drive SDWC Truss screw in rafter and truss connections.
The installation tool has a 43” reach and can eliminate the need for ladders, heavy pneumatic power nailers, and compressor lines.
(800) 999-5099
BUSINESS OPERATIONS
The number one fear of most salespeople is of being too pushy. This leads many salespeople to bend over backwards reducing their “sales calls” (if I could find bigger quotation marks, I’d use them) to a presentation of product while waiting for their potential customers to grant them something, whether it be an answer to a question, a returned phone call or maybe just maybe an order.
This demeanor of timidness and self-loathing invites and receives poor treatment. This “I’m sorry to bother, but” approach sends the message to the customer that they have all the power. These salespeople make themselves second-class citizens there to serve while the Master Seller’s approach is of equal partnership where we give great service of course, but we also provide value and therefore are treated as a partner, not a servant. This subservient approach is laced through the entire sales process.
Example: When prospecting, there are certain things we need to find out about our potential customers so we can better help them. We need to know which items they buy, which species, which lengths, the grades they buy and the nuances of all these and how much volume they use. Most potential customers will give up this information with little problem until we come to the volume question. They don’t lie, but they obfuscate or give vague answers.
“Oh we use a fair amount,” “It varies,” “I really couldn’t tell you, it changes all the time” are a few examples of the kind of answers we will get when we ask volume questions. This is a side-step to our question and most sellers will let it go (because of the “pushy” fear factor). The sellers that let this go send the message that it is OK to dodge their questions—and it is not OK—but now that customers know there will be no push back on “non-answer answers” they will continue to dodge questions right up to the moment of closing—because these sellers have trained them to do it.
A successful student of mine says, “When they dodge your first question, put a smile on your face and ask it in a different way.” She kills it.
The 8 Questions of Full Disclosure
There may be some nuance depending on your segment of the market but the questions we need to know the answers to so we have a partnership relationship with our customers are the following:
- 1. Where are we in our buy cycle?
- 2. How much do we have on order?
- 3. How much do we have on the ground/in the plant?
- 4. Of those two, how much is already spoken for?
- 5. What’s our monthly usage? (We should already know this if we prospected them correctly).
- 6. What’s our buy-back point? How low do we let it go before we have to buy?
- 7. What’s our average cost?
- 8. What are we paying out of distribution?
Most sellers are too intimidated to ask these questions, so the information flow is a one-way street. These sellers are throwing darts in the dark and hope they stick. The Master Seller will ask these questions in a curious and caring way and if dodged will ask again.
Closing
“I’ll let you know” is how most sales calls finish up—mostly because sellers aren’t asking clearly and directly for the business. I can’t tell you how many students over the years have said, “So you want me to push right here.” I say, “No. There is no push at all.” Not in tone or attitude. The Master Seller asks for the order in a relaxed, positively assumptive tone (because they’ve convinced themselves the customer will say yes before they make the call). Master Sellers aren’t afraid of no. They embrace it. The only way to Yesville is through Noville. A Master Seller gets more no’s in a month than the struggling seller gets in four because they ask for the order.
Overcoming Objections
“The sales call doesn’t start till the customer says no” is an old piece of wisdom. Master Sellers anticipate objections and try to overcome them. They’re in the “yes/no” vs. the “I’ll let you know” business.
Cross-laminated timber (CLT) is lightweight, yet extremely strong with superior acoustic, fire, seismic and thermal performance. It offers fast and easy installation, with virtually no waste onsite. CLT offers design flexibility and low environmental impacts, making it a strong alternative to conventional materials like concrete, masonry or steel—particularly on larger construction projects.
CLT manufactured in North America must meet stringent product standards and be certified to the ANSI/APA PRG 320 Standard for Performance-Rated Cross-Laminated Timber. Products manufactured outside of North America may not meet these same performance expectations. APA – The Engineered Wood Association explains key characteristics evaluated in the certification process.
The North American Difference
CLT design standards in the U.S. (the NDS) and Canada (CSA O86) require that the CLT products meet the requirements of and be certified to ANSI/APA PRG 320. When comparing North American CLT to products manufactured elsewhere, it’s important to consider the following characteristics:
Design Property Compatibility
The design capacities published in ANSI/APA PRG 320 were derived analytically using the lumber properties published in the NDS and CSA O86. Imported lumber may have different characteristics, may not be recognized in the NDS and CSA O86 and has published design values that are incompatible with those of North American lumber. Therefore, design properties for CLT products manufactured with foreign species lumber should be carefully examined for compatibility with North American CLT design standards.
Adhesive Heat Durability
The adhesives used in ANSI/APA PRG 320 CLT are required to meet heat durability requirements to ensure the adhesives will not melt at elevated temperatures. The heat durability of CLT adhesives is required by ANSI/APA PRG 320 to be evaluated in accordance with ASTM D7247, Standard Test Method for Evaluating the Shear Strength of Adhesive Bonds in Laminated Wood Products at Elevated Temperatures, and the CSA O177 flame test. Most CLT adhesives used outside of North America have not been evaluated for heat durability. The use of adhesives that have not been evaluated for heat durability could impose a serious life safety concern in the event of a structure fire.
Moisture Durability
CLT moisture durability is required by ANSI/APA PRG 320 to be evaluated based on the same accelerated aging (vacuum-pressure-soak) tests as used for structural glued laminated timber (glulam), which has decades of proven success in structural applications around the world.
The face-bond criteria (the minimum percentage of wood failure and the maximum allowance for gluebond delamination after accelerated aging tests) specified in ANSI/APA PRG 320 for CLT is the same as that for glulam. These moisture durability criteria represent the most stringent requirements in the world for CLT to ensure its long-term performance. Most CLT products manufactured outside of North America have not been evaluated to the same moisture durability and face-bond criteria as ANSI/APA PRG 320. Since moisture durability of imported products have not been evaluated to the same criteria as North American CLT, long-term performance capability is unknown and may pose a risk of decreased structural performance and increased delamination potentials over time.
Fire Performance
Fire resistance of CLT products, when determined in accordance with NDS or CSA O86, is based on the requirements that CLT products are certified to ANSI/APA PRG 320. The rigorous adhesive qualification requirements specified in ANSI/APA PRG 320 ensure the integrity of CLT under the most severe fire conditions. New CLT adhesives are required to qualify with full-scale fire tests in accordance with ASTM E119, Standard Test Methods for Fire Tests of Building Construction and Materials, in the U.S. or CAN/ULC S101, Standard Methods of Fire Endurance Tests of Building Construction and Materials, in Canada. This is not common practice outside North America.
Most importantly, CLT products certified to ANSI/APA PRG 320-2018 or ANSI/APA PRG 320-2019 are required to use structural adhesives that meet the requirements of the full-scale Compartment Fire Test (CFT) specified in the standards and do not result in the char layer fall-off when exposed to fire, which is known to cause a second flash-over and fire re-ignition. The 2021 IBC and IRC and the 2020 NBC specifically require CLT to be certified to these new standards. Therefore, it’s important the designer, contractor and building official ensure the CLT products comply to these new standards. Most CLT products manufactured outside North America do not use adhesives that meet the stringent requirements of ANSI/APA PRG 320-2018 or ANSI/APA PRG 320-2019 and could result in a serious fire safety and code-compliance concern.
Always Look for the APA Trademark
The APA trademark is your assurance the CLT was manufactured by North American producers whose products have been successfully qualified and certified to ANSI/APA PRG 320. The ANSI/APA PRG 320 standard is recognized in the International Building Code (IBC) and International Residential Code (IRC) in the U.S. and is required for using the design provisions specified in the National Design Specification for Wood Construction (NDS). In Canada, ANSI/APA PRG 320 is recognized by the National Building Code (NBC) when the product is applied in designs that meet the requirements of CSA O86, Engineering Design in Wood.
Find additional information in Cross-Laminated Timber: North American CLT vs. Imported Product, Form S500, in the APA Resource Library.
With today’s virtually maintenance-free exterior siding products lasting several decades and not requiring painting, choosing the best color for one’s home is an important decision—and likely why neutrals such as white and gray continue to lead in popularity. But will this trend remain?
Alside, a leading manufacturer of exterior building products, utilized both online and sales data to gain insights into the most popular color trends.
Vision Statements
With dozens of colors to choose from—and nearly limitless combinations of accents—homeowners can luckily turn to tools such as the Alside Exterior Design Visualizer, which uses a real photo of the home’s exterior to better select color combinations. And what are the top selections? Based on recent data through the early 2022, the most prevalent siding colors (in order) include a mix of darker grays and blues, with lighter colors (Glacier White, Platinum Gray) in the middle of the popularity mix.
- Cape Cod Gray
- Sterling Gray
- Midnight Blue
- Ageless Slate
- Glacier White
- Platinum Gray
- Harbor Blue
- Storm
- Coastal Sage
- Charcoal Smoke
“According to a recent survey conducted by Harris Poll, 36% of Americans replaced their siding to increase their home’s curb appeal,” said Shawn Hardy, senior vice president, Alside. “Adding bolder neutrals is an easy way to make a design statement. And our engineered composite products will ensure that beautiful aesthetic remains for years to come with minimal maintenance.”
Creating the Color Palette
No matter if you dare to be bold, or stay a bit more subtle, experts at Alside developed color palettes featuring both monochromatic (using colors from the same families and tones) and dramatic (creating bold contrasts in colors) to help guide homeowners based on the style of their house and neighborhood.
- Suburban Traditional
For homeowners living in a traditional suburban setting, monochromatic colors in soft, warm, earthy tones can complement one another, with the subtle differences creating an effortless style.
Alternatively, for a dramatic effect, mix white windows, a darker cladding, such as Riviera Dusk, with a soft Natural Linen-toned soffit. For a splash of color, mix things up with a bright front door painted aqua or teal.
- Modern Chic
Make your property stand out from the crowd with dark and sophisticated modern chic exterior color palettes. Pair black windows with black soffit and Charcoal Smoke siding for a monochromatic effect.
Alternatively, create dramatic impact with silver windows, Cast Iron siding and Platinum Gray soffit.
Both palettes will pop against the lush green foliage and colorful flower arrangements of your landscaping.
- Farmhouse Country
Alside’s farmhouse country color palettes pay tribute to farmhouse style. Make black windows the focal point for an eye-catching contrast against Glacier White siding or soffit.
For a warmer color palette, pair Classic Clay windows with Fired Brick siding and Monterey Sand soffit.
Technology has made complex operations “easy” for decades. Software solutions afford us the luxury of digitized communications in nanoseconds, the storage of massive amounts of data available at one’s fingertips, and even a trusted way to manage our daily financial transactions and life savings.
All of this to say, foolproof systems that once required endless equipment, paperwork, and time are no more.
The wood treating process is a complex one, no doubt. Tracking every step from fresh cut lumber to final delivery to satisfied customers must be carefully managed. The more streamlined the treaters’ operations, the more time and money they save, and just as importantly—the better experience their customers will have with a quality end product.
Having the right data at your fingertips at the right time is key.
- Make complex operations easy.
Integrated software solutions that track your full-functioning operations base enable you to connect steps that were once disconnected. Manual processes and disparate systems slow things down, not to mention important details could be missed without all essential data in one place. For instance, processing inbound trucks is a standard part of the business; receiving trucks as efficiently as possible, and making way for the next truck, must managed swiftly and accurately so as not to disrupt operations.
Production scheduling is the key to make it all work, and comes with many variables. Meeting multiple customer demands and deadlines, paired with navigating transportation schedules, such as barges and vessels, can be challenging. A system you can rely on for real-time accuracy is imperative for your success and for your customers’ success.
Another component to tech-simplification is the ability to track bundles through various treatment processes by utilizing barcode scanning applications that provide instant updates for immediate status of services on any given bundle. Managers are immediately notified when all services for an order are completed and ready to ship—no delays.
- Make fewer mistakes.
Fewer systems to manage equals fewer errors.
We’re all human, we all make mistakes. Using an end-to-end solution reduces the likelihood of mismanaged data as it moves from one step in the process to the next. When there is a glitch, identifying the issue becomes much easier if your operations are managed on one integrated system. More often than not, you can resolve issues in a matter of minutes that might otherwise have taken days to troubleshoot.
- Use fewer business tools.
Let’s face it, nobody wants to take the time to learn multiple different business processes and software programs—especially programs that don’t integrate. In addition, terminology varies across multiple platforms, and there could be various algorithms to track and queries to wrangle for the information you need, not to mention the added expense of multiple subscription fees and service agreements to muddle through.
Training costs go up considerably with learning multiple software tools that may or may not effectively communicate with one another. Adopting one integrated solution that makes sense for your wood treating business can shorten onboarding time and decrease the learning curve, setting your team up for success and keeping employees happy.
- Gain greater accuracy.
Manage your own inventory and your customers’ inventory with confidence. Easily track units through various processes, from treating to cutting and ripping, to drying, to molding. With just a couple of clicks of the mouse, you can know immediately what you have in inventory. This means better business management and more credibility with your customers.
A critical component of every business is accurate bookkeeping. With an integrated software solution, you can auto-generate invoices based on activity within the wood treatment lifecycle to keep the cash flowing and payments on schedule.
- Gain happier customers.
Ensure your customers have the data they need, precisely when they need it. If there are pitfalls in your current tracking process, you will be dealing with unhappy customers, while losing time and money as you work to rectify the situation. It can be overwhelming to consider replacing your existing management system and starting fresh, but it can also mean more productive employees, a better customer experience, and ultimately a better bottom line.
A well-managed business is a credible business, which builds trust and confidence in your customers. Satisfied customers tend to become repeat business and oftentimes refer new business leads. Data shows that prospects are more likely to do business with a company that has been recommended by an existing customer. And that’s a win-win for everyone.
Make time to analyze your current operations. Where are you spending most of your time? What are your challenge areas? Where do mistakes happen? Using the right technology will enable you to manage your business better with real-time accuracy, and effectively provide your customers with the information they need on demand.
– Kevin Stanton is founder and software architect for RDB Solutions (www.rdb-solutions.com).
BUILDING MATERIALS
An interesting thing happened in the lumber industry in 2021: The wood world stepped up and led the way back toward a more normal work world. It doesn’t matter if it was virtual, or if hybrid work became the everyday way of doing things. After staying home, not traveling, and becoming all-too-familiar with video calling apps in 2020, this past year saw people return to work with a vengeance, determined to grab that sense of familiarity they missed.
Nowhere was this more true and more evident than in the southern pine industry. Following a strong year faced with multiple, many-layered challenges, the staff and members of the Southern Forest Products Association dug in its heels, pivoted when necessary, kept their focus, and took significant steps toward a more normal year, both for themselves, and for their members.
Who We Are
SFPA is America’s first and oldest southern pine trade association—we came to be in 1915 as the Southern Pine Association. Since then, SFPA remains dedicated to advancing the southern pine lumber industry, promoting the use of member products in domestic and international markets, and facilitating the exchange of information and ideas. SFPA boasts an impressive membership roster that represents 45% of industry capacity for southern pine, and more than 100 member companies that provide products and services to the industry.
“We are the backbone of the southern pine lumber industry,” said Eric Gee, executive director of SFPA. “Our sole job is to build and create programs that serve our members, and that’s what we do. Even during the challenges of the past year and a half, we haven’t stopped growing, pushing, and educating.”
Let’s take a deeper look at the extensive list of SFPA accomplishments and areas of growth from 2021.
SFPA Retailer Resources
SFPA.org serves as a pivotal point of information gathering for both SFPA members and retailers through the providing of multiple resources designed to make the purchase of southern pine even easier.
Product Locator: Looking for a specific southern pine product? Hop on over to the Product Locator and peruse a selection of over 400 products. One click connects dealers and manufacturers to the appropriate sales contact. Concerned about grades, specific packing preferences, particular sizes, and lengths? No worries—all parameters are covered within the Product Locator.
Span Cards: Need a handy way to carry and reference southern pine span data? Visit SouthernPine.com and order one! Each card contains 12 span tables for common visual and mechanical grades under different loading conditions. A separate card offers three tables for pressure-treated southern pine lumber used in floor joists for outdoor projects. Everything you need, right at your fingertips!
Environmental Advantages
It’s important we continue to share correct information and education as to the environmental strengths and true impact of choosing wood as your favorite building material.
Here’s the main fact to pass along to your customers concerned about choosing wood: We are not running out of trees. The U.S. forest industry as a whole plants between three to five trees for every one harvested. Combined with strong methods of forest management, much of our country is enjoying healthier, stronger, larger forests than we’ve seen in decades.
Back in November 2021, a segment on National Public Radio discussed the impact to the environment of consumerism. Part of the discussion centered on the environmental impact resulting from consumption. What few people realize is that choosing lumber building materials directly affects the environment… in a GOOD way. Choosing wood equates to a lower carbon footprint and environmental impact than many building product competitors. Why? Because wood is the most renewable building product on the country. We are nowhere close to running out in this country. With the aggressive replanting rate referenced above, the forest industry ensures healthy, thriving forests for decades and centuries to come. Healthy forests build healthy breathing environments. And who doesn’t want more of that?
Great Under Pressure
The 2021 uptick in nationwide lumber production transferred to the pressure-treated southern pine industry, as our members enjoyed a higher overall demand for most of the year. Why? Because southern pine is easily treated and the perfect solution for outdoor projects. When it’s time to use the product to build or install a project, no special knowledge is needed, and no special tools are required – pressure-treated southern pine defines “ease of use.”
“What we saw in 2021 was homeowners getting out of their houses and into their workshops,” said Gee. “DIY home improvement projects of all parameters and sizes skyrocketed across the country. Garage and home projects took off as people worked with their hands, ventured outside of their comfort zones, and took on the challenge of building and creating things on their own.”
Gee went on to comment on the return of the popularity of woodworking and DIY project building, emphasized by the lack of availability of necessary tools both in independent retailers and in the big box stores.
“In the southern pine industry, we’re seeing an increased desire to get back to the old ways, to the comfortable things of their childhood,” concluded Gee. “People are transforming their backyards into the family oasis: whether it’s a deck, a pergola, a custom pool deck, or something else, 2021 saw a larger number of people get outside and create their dream backyard.”
Southern Pine by the Numbers
In 2020, southern pine manufacturers cranked out an all-time high amount of 20.8 billion bd. ft.
Looking at 2021: shipments year-to-date through August are trending up from 2020 levels. Within these numbers, No. 2 and No. 2 Prime are most widely produced, feeding the demand for pressure-treated lumber projects.
SFPA Family of Websites: In addition to SFPA.org, we offer a series of websites designed to provide information and education to each of our key audiences. Next time you’re online, check out these sites:
- SouthernPine.com: span tables, design values, product locator, treated lumber, specialty products and more;
- SouthernPineDecks.com: everything you need to know about building a deck or porch;
- RaisedFloorLiving.com: Want to learn more about raised wood foundations? This is the spot!
- SFPAexpo.com: The Forest Products Machinery & Equipment Expo is the premier venue for equipment manufacturers to display their products and services to the wood processing industry. It is held every other year.
- SouthernPineGlobal.com: Here you’ll find the product locator, exporter directory, importer purchase inquiry, and publications.
Forest Products Machinery & Equipment Expo
A highlight of SFPA’s 2021 activities: the return of Expo! In spite of a few lingering restrictions from the pandemic, the 2021 gathering was a shining star for SFPA. Nearly 1,600 attendees met in the Georgia World Congress Center and enjoyed mingling, networking, and exploring the 126 exhibitor booths.
“The purpose of Expo is to bring the industry together,” commented Gee. “The show presents the perfect opportunity for all sides of the buying equation—manufacturers, marketing, sales—to join together, in person, in one location, to celebrate the industry and learn from each other.”
Gee reported that the vibe at 2021 Expo was upbeat and forward-thinking, with attendees happy to see each other face-to-face and reconnect in person after 18 months of looking at each other through laptop cameras.
Who attends Expo? Member companies dedicated to investing in technology in order to operate their businesses more efficiently and successfully plan for the future. Whether it’s investing in operations, supply chain management, material handling, or grade recovery, there’s something for everyone at Expo.
The 2021 show represented the 36th coming together of the industry under the Expo banner; the show has been held every other year since 1950, mostly in Atlanta.
With regards to the future location(s) of the show, Gee reports that the association is listening to feedback and requests from both attendees and exhibitors, and multiple sites are under consideration for 2023. More information will be forthcoming from SFPA in early 2022.
International Efforts to Drive SP Traffic
A prominent part of SPFA’s activities in the promotion of southern pine includes maintaining a robust schedule of international seminars and trade missions aimed at developing the market for southern pine lumber in key areas around the world. These international outreach events are integral as to how SFPA serves both its members and the industry as a whole.
With seminars tailored for a wide range of industry professionals—from dealers and contractors to architects—each opportunity to learn more about southern pine addresses relevant topics designed to specifically address the exact needs of each country.
SFPA didn’t skip a beat in 2021 when it comes to export promotion programs, despite travel disruptions. A successful pivot toward virtual events ensured that the association was able to reach a record number of timber traders and construction professionals worldwide and to safely meet their needs effectively.
Let’s break down the activities and successes and take a closer look at each.
FEA Strategic Planning Webinar
As a gold sponsor of this online or virtual event, SFPA was able to provide member access to information, which helped each better define their international goals moving forward.
Worldwide Conference on Timber Engineering
SFPA’s participation bolstered the Association’s seminar programs across the globe to enrich international outreach and education. With international advertising and messaging support in multiple global markets, southern pine information was showcased internationally through a variety of channels.
Japan Technical Committee (JTC)
In partnership with American Softwoods, SFPA and the Southern Pine Inspection Bureau banded together to jointly present information on the southern pine resource and clarify the grading procedures for dense vs. non-dense grades.
Outreach: Caribbean
Throughout the southern pine-loving Caribbean, virtual seminars targeted hundreds of key buyers in both traditional markets and new markets—some of which SFPA reached for the first time.
Outreach: Central America
Multiple southern pine lumber events were held in Guatemala, with brand-new outreach activities expanding into the Panamanian building market.
Outreach: South America
Targeting potential southern pine lumber buyers across the continent, a first-ever virtual education seminar was held and pulled in excellent results.
Outreach: Latin America
Enhanced with upgraded discussions focusing on using southern pine lumber to build for high winds and in seismic zones, SFPA targeted audiences throughout Latin America with these solutions to these key discussion points.
Outreach: International Trade Shows
While many lumber industry trade shows across Europe, India, the Middle East, and Asia were cancelled or postponed in 2021, plans are well underway for a full slate of in-person trade shows in 2022. Members are keen to take advantage of these face-to-face opportunities, and SFPA stands ready to serve member needs.
Southern Pine Exports
Export numbers calculated throughout the majority of 2021 are roaring back to pre-pandemic levels, an encouraging sign as plans are underway for 2022.
Southern pine lumber shipments surged 57% through September of 2021 to a whopping $222 million, and exports of pressure-treated lumber—almost all of which is southern pine—jumped an incredible 31% to $93 million.
New Outreach for 2021
Brand new for the southern pine international outreach in 2021: SFPA launched informational newsletters in the Caribbean and Latin American markets aimed at maximizing engagement with a growing in-house database of traders and specifiers.
– For more information on all the activities managed by the Southern Forest Products Association, to access our numerous pieces of free educational information, or to become an SFPA member, please visit www.sfpa.org.
For homeowners looking for serious low-maintenance performance and durability for the roof over their head, it’s hard to beat metal.
Quality metal roofing finishes and coatings up the ante even more, by delivering a wide range of benefits and style. The right coating can help achieve a desired look, address a particular issue and even add years of life to a roof.
Yet sorting through all the choices and considerations for metal roof coatings can be confusing. There are also specific performance characteristics that span the variety of available finishes. For example, certain coatings labeled as “cool” utilize special pigments that reflect infrared radiation and UV rays. These cool coatings can help alleviate heat build-up and reduce air conditioning requirements.
Here are the basics homeowners should keep in mind when it comes to selecting among the wide variety of metal roof coatings available on the market:
Painted Finishes for Metal Roofs
Modern high-performance metal roofing paints not only protect the roof but also substantially increase the energy efficiency and longevity of a roof. In addition, high-performance paint systems offer a wide range of different looks and colors to satisfy homeowners’ aesthetic desire. Quality metal roofs come with a baked-on factory finish, which also makes maintenance a snap. Most manufacturers recommend simply rinsing them with a hose and at most, using a solution of gentle soap and water to clean them.
High-performance metal roofing paint systems can provide a durable finish with improved gloss retention, superior weather resistance and reduced color fading. These paint systems should be applied to a metal substrate at 0.2-0.3 mil thick prime coat and 0.7-1.2 mil thick topcoat.
Sophisticated paint systems also can help homeowners achieve a particular look. For example, quality paint finishes that closely mimic the multi-toned appearance of natural stone such as slate deliver beautiful style while offering the strength and lightweight benefits of steel.
Stone-Coated/Granular Metal Roofs
For homeowners who love the look of traditional shingled roofing materials, yet want the long-lasting performance of metal, stone-coated metal roofs are an excellent choice.
Starting with a base layer of metal (typically steel), the specially-primed roofing panels are first coated with an acrylic polymer adhesive and then the granular stone coating is applied, bonding the two. Finally, a clear coat sealer is applied over the top for extra protection. This type of finish offers homeowners all the benefits of metal roofing, in addition to great curb appeal for their home.
Stone-coated metal roofs also can be a solution for homeowners who live in areas where homeowner associations may not allow for standing seam painted metal roofing styles. Because stone-coated metal roofs mimic traditional shingles so closely, they can fit within certain neighborhood design requirements while offering far better protection and performance as compared to asphalt.
“As represented by our manufacturer members, homeowners have plenty of industry-leading options for quality metal roofing coatings to select from,” said Renee Ramey, MRA executive director. “From outstanding curb appeal to long-term performance, there’s no doubt that choosing the right finish for your metal roof can make a world of difference for your home.”
Despite the economic and logistical challenges introduced by the pandemic, consumer spending on home improvements and repairs grew more than 3% to nearly $420 billion in 2020 and continued its rise through 2021.
One surprising beneficiary of this trend is the window and patio door industry, which is heavily reliant on in-home consultations. According to the J.D. Power 2021 U.S. Windows and Patio Doors Satisfaction Study, the industry’s efforts to adjust its business model to accommodate virtual consultation and offer discounts and incentives has helped drive higher customer satisfaction.
“Unlike other areas of the home improvement marketplace, window and patio door sales are often driven by an in-home consultation with experts who can talk consumers through not only their window options but also provide specific recommendations based on the home layout and design,” said Christina Cooley, director of home intelligence at J.D. Power.
She added, “Consistently, we find that manufacturers and retailers that make it easy to comparison shop and provide expert guidance are those that perform best in the study. This past year, they had to adapt, and many did so successfully. A majority—54%—of customers had some form of expert consultation and 11% of those consults were conducted virtually.”
Study Rankings
Renewal by Andersen ranked highest in the manufacturer segment with a score of 886 (on a 1,000-point scale), followed by American Craftsman (878) and Milgard (874).
Renewal by Andersen also ranked highest in the retail segment in a tie with The Home Depot, each with a score of 876. Window World came in third with a score of 874.
The J.D. Power Windows and Patio Doors Satisfaction Study provides a comprehensive view of the window and patio door purchase and ownership experience by measuring satisfaction with window/patio door retailers and brands. The study measures satisfaction among customers who purchased windows and/or patio doors during the previous 12 months, based on performance in six factors for manufacturers and retailers: appearance and design features, operational performance and durability, sales staff and service, ordering and delivery, price, and installation.
The study aimed to gauge retailers’ and manufacturers’ brands and reputations, examine pathways to purchase, drill down on problems experienced, and deliver insight on what drives customer loyalty.
The most recent study was conducted during the first half of 2021. It was based on responses from 3,124 customers who purchased windows or patio doors within the previous 12 months.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics, and a pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior.
customer interactions
with brands and products for more than 50 years. The world’s leading businesses across major industries
rely on J.D. Power to guide their customer-facing strategies
From reducing air pollution to using renewable energy as a power source, U.S. homeowners have an overwhelming desire for more information, more choices, and more action across the industry for eco-friendly construction materials and practices, according to the 2021 3M Home Renovation Study.
“Many homeowners are now inspired to choose construction materials that both serve their conventional purpose and make a positive impact for the environment,” said Josh Orman, senior manager of business development for 3M Industrial Mineral Products Division. “It’s encouraging to see consumers and 3M taking action to improve our environment.”
The majority of homeowners surveyed—74%—agree that using eco-friendly construction materials would make a strong impact to the environment, and 70% plan to purchase eco-friendly materials for their next renovation.
Not only do those homeowners find eco-friendly products appealing, but they are also taking the advice of others to influence their purchases; for example, 52% of homeowners surveyed stated they would be more active in considering eco-friendly materials if their friends and family were integrating eco-friendly options into their lives.
“Essentially, what homeowners say and do highly impacts those in their circle of influence,” said Orman. “Consider the positive ripple effect of homeowners making eco-friendly choices that educate and influence their friends and family in the process.”
Homeowners believe most in recycling and reducing waste as the top activity that will positively impact the environment. Eliminating single-use plastics, using renewable energy, reducing air pollution and selecting energy efficient products round out the top five.
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Coatings for Prefinishing
PPG is the leader in advanced factory-applied primers, finishes and stains for building materials. We combine a global reach with a dedicated service and support team, delivering expertise you can count on. Our team works alongside machine applicators to generate consistent film builds, color performance and long-term durability to ensure each project receives beautiful and long-lasting protection. Factory-applied coatings by PPG creates significant advantages for homeowners, builders, architects and lumber wholesalers and retailers over coatings applied in the field.
Color Expertise
PPG’s global color team, comprised of different disciplines and backgrounds, sets the standard with custom capabilities and trends that help our customers stand out from their competition. We are dedicated to protecting and beautifying the world.
Product Benefits
- Able to coat every edge, angle and groove using automatic equipment to ensure thorough performance
- More uniform film builds and color consistency than field-applied coatings providing excellent quality
- Special formulations provide line performance, physical durability and weathering properties
- Controlled conditions in a factory setting eliminate field applied errors
Typical Customers of Coatings for Prefinishing
- Architects
- LBM wholesalers and retailers
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- Home owners
- Perfect primers
- Colorful, durable topcoats
- Specialty waterborne topcoats
- Solid color finishes
- Semi-transparent exterior finishes
- Semi-transparent latex stains
- Semi-transparent alkyd stains
- Specialty weathering stains
Find out more
For more information complete our contact form ›› or find your regional contact below:
Regional Headquarters
Asia Pacific
+86 022 6620 6109 (China)
+65 68082527 (ROA)
Europe, Middle East and Africa
+44 7876 506809
Latin America
+0 800 701 77 22
North America (US & Canada)
1-888-774-2001
Could a piece of plastic replace a traditional concrete footings?
When building a deck, traditionally the builder will dig footings and pour concrete for the foundation. Another method for low profile decks is concrete blocks that can be placed directly on the ground.
Now, there are new products hitting the market that are making deck installs quicker and easier.
One of those products is called TuffBlock: an instant foundation system made of recycled polymers. TuffBlock footings only weigh 1.5 lbs but can support 1,700 lbs!
According to TuffBlock’s documentation, it’s been tested to over 11,000 lbs without collapsing.
Tuffblock: https://www.buildtuff.com/
TimberTown: http://www.timbertown.com
TimberTips: http://www.timbertips.com
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TimberTips is a weekly video series highlighting information worth knowing about lumber products and projects. From product reviews and comparisons to installation tips and home tours, our goal is to keep you informed on what’s out there and how you can use it on your next project.
Watch the video here:
Specializing in Decks and Outdoor Living Projects
Builders and contractors specializing in decks and outdoor living projects have been enjoying this new industry resource for ideas and business strategies.
Deck Specialist from 526 Media Group, Inc., publishers of Building Products Digest & The Merchant Magazine
Deck Specialist is available in both print and digital editions.
The current WINTER 2018 edition of the quarterly magazine features case studies of unique projects, marketing/sales advice, and an expansive look at the latest decking, railings, and accessories.