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Rugby Architectural Building Products, a leading distributor of architectural building materials, including hardwood plywood, hardwood lumber, composites, cabinets, and hardware, opened its newest and largest customer service center in Winston-Salem.
This strategic expansion integrates existing facilities in Kernersville and Charlotte into one more efficient operation, positioning Rugby for significant growth and enhanced service capabilities across North Carolina.
The new 48,000-sq. ft. facility, located at 4320 Old Greensboro Road, just off U.S. Route 421 and Linville Road, features 27-foot-high ceilings, four loading docks, and four all-weather loading doors. Its prime location and advanced automation systems will optimize operational efficiency, enabling Rugby Winston-Salem to maintain a deeper and more diverse inventory for its customers.
“This new distribution center represents a substantial investment in the North Carolina market and strengthens our strategic service footprint across the Southeast,” said Rod Beason, regional vice president of Rugby. “Winston-Salem was the ideal choice for this expansion, and we’re excited to offer an unparalleled level of service, product selection, and convenience to our customers.”
The facility provides a bright, modern work environment for Rugby employees, a comprehensive showroom showcasing the company’s product line, and a well-stocked sample room featuring a complete selection of the high-quality products that are available. An efficient will-call area ensures quick and easy order pick-up for local customers.
Rugby is committed to ensuring a seamless transition for its customers, with business operations continuing uninterrupted during the relocation. The Charlotte facility will remain operational through March 31. Combined with the existing customer service center in Wilmington, this new facility strengthens Rugby’s North Carolina presence, providing next-day service to customers throughout the region.
From its headquarters in Concord, New Hampshire, Rugby Architectural Building Products’ distribution network features 26 regional customer service centers which operates under five regional brand names. Rugby distributes an extensive assortment of high-value decorative materials, doors and windows, cabinets, hardware, millwork and mouldings, and adhesives. Customers for these products are diverse and include residential and commercial furniture manufacturers, kitchen and bath fabricators, store fixture manufacturers, and specialty wood products manufacturers. In addition, iShopRugby.com provides customers 24/7 access to 75,000 SKUs of products.
Rugby is a division of ADENTRA Inc., one of North America’s largest distributors of architectural products to fabricators, home centers and professional dealers servicing the new residential, repair and remodel, and commercial construction-end markets. The company currently operates a network of 85 regional customer service centers across the United States and Canada consisting of six industry-leading flagship brands: Hardwoods, Rugby Architectural Building Products, Paxton Lumber, Novo Building Products, Mid-Am Supply, and Woolf Distributing. Additionally, DesignOneSource is the Specification Division of ADENTRA representing products from Hardwoods, Rugby and Paxton for the A&D community.
