Business Operations

THE LUMBER INDUSTRY is seeing more and more skilled positions leave the work force. Whether that is by finding a new industry or retirement, it’s a known problem in the

The hits keep coming. Recent years have seen what feels like an unprecedented onslaught of wildfires, hurricanes, beetle infestations, and other calamities that have downed millions of trees. Unfortunately, far

What is the demeanor of the Master Seller? If we ask 100 salespeople what kind of seller they are, 99.9% will respond, “I am a relationship seller,” but 80% of

The lumber and building materials industry is much different than it was before the COVID-19 pandemic struck and, in my opinion, it’s changed for the better. We’re continually in motion,

The home improvement boom has taken the industry by storm, and there are no signs of it slowing down. According to iPropertyManagement, more than half of homeowners have hired a

Efficient and effective distribution channels are the backbone of any industry, and western red cedar is no exception. As the softwood lumber market has undergone a tumultuous period over the

Sales is a transfer of emotion. If we are nervous, our customer will be nervous. If we are aggressive, which means we don’t really care, we are just there for

A difficult customer—someone who is angry or upset—can be one of the most challenging and rewarding encounters for most companies. If your people handle the situation well, you will often

I’m writing this the morning of August 6, and the monthly jobs report from the USDOL has just been issued.  Last month’s report was somewhat underwhelming, so this one has