Efficient and effective distribution channels are the backbone of any industry, and western red cedar is no exception. As the softwood lumber market has undergone …

“It’s sad, the way things are going in Ohio,” says Joel Jumper, owner of Coshocton Lumber, named for the town of 12,000 that’s nowhere near …

Sales is a transfer of emotion. If we are nervous, our customer will be nervous. If we are aggressive, which means we don’t really care, …

A difficult customer—someone who is angry or upset—can be one of the most challenging and rewarding encounters for most companies. If your people handle the …

I’m writing this the morning of August 6, and the monthly jobs report from the USDOL has just been issued.  Last month’s report was somewhat …