Business Operations

Embracing Mobile Devices in the Retail LBM Environment

Across industries, but none more so than in the LBM market, ubiquitous mobile devices like tablet PCs and smart phones are being leveraged to improve sales, modernize the procurement process, and manage and monitor key aspects of delivery tracking and management.

Across industries, but none more so than in the LBM market, ubiquitous mobile devices like tablet PCs and smart phones are being leveraged to improve sales, modernize the procurement process, and manage and monitor key aspects of delivery tracking and management.

For vendors, make it easier for your dealers to transact with your company and it stands to reason that you’ll sell more product. Provide the best service from time of order to final delivery and they’re likely to keep coming back.

Cleary Millwork, a highly regarded millwork manufacturer, recently introduced its “Cleary 365” solution, which lets its dealers log onto a secure website 24/7 to configure and view interior and exterior doors, window units—and any other building material that’s either manufactured, remanufactured or assembled—request quotes and place orders on-demand from any Internet-connected mobile device.

These kinds of mobile sales tools not only make it more convenient for your customers, they ensure faster customer and sales management approvals by eliminating errors, they reduce order-to-delivery time and they let you provide a level of service that drives increased sales.

Another area where mobile devices are being widely deployed is in LBM delivery and dispatch operations for fast, accurate and cost effective Proof of Delivery monitoring that speeds order processing and minimizes delivery disputes.

With e-signature proof of delivery, customers simply sign the delivery receipt via the driver’s tablet or smart phone for immediate proof of materials delivered and the delivery time.  If no one is available to sign for the delivery, the driver can take photos and make job site notes, providing irrefutable documentation of what was delivered or installed, which is automatically attached to the customer’s order, with or without a signature, and can emailed to the customer on-demand.

LBM companies can streamline their delivery dispatch operations while minimizing proof of delivery paperwork, data entry and duplication. There is no longer a need to enter or scan proof of delivery details at the end of the day when the drivers return with their delivery notes. Real-time instantaneous updates between your drivers’ devices and your business management system guarantee that your staff will have constant access to up-to-the-minute information that will unquestionably save them enormous amounts of time and prevent lost profits due to missing paperwork.

 

 

Sarah Bell

Sarah Bell is a business development manager for Ponderosa Software, Smithfield, R.I. Reach her at (800) 422-4782 or via www.caisoft.com/ponderosa.

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