Ace Hardware has selected Medallia’s experience management platform and Gallup’s global analytics services to improve the customer and employee experience at its retail members’ stores and reinforcing its commitment to being the “Helpful Place.”
“Driving satisfaction for our employees and customers will always be a top priority,” said Andy Enright, VP-retail development & strategy for Ace Hardware. “Ace is excited to partner with Gallup and Medallia to take our award-winning customer service to the next level.”
Aided by Medallia’s technology combined with Gallup’s expertise in customer and employee engagement, Ace Hardware will better connect with customers and employees, capture their experiences in-the-moment, and take action to ensure shopping and working at Ace Hardware continues to be a fun and memorable experience.
“Ace Hardware is a great representation of what retailers should be doing—staying connected to employees and customers and taking action to ensure employees and customers remain at the center of their business,” said Leslie Stretch, CEO for Medallia.
Medallia’s SaaS platform, the Medallia Experience Cloud, captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. The service can help reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.